1. Workshop and Class Bookings:

No Show Policy:
In the event of a no-show for a booked workshop or class, no refunds will be provided unless notified via email or in person 48 hours prior to the scheduled lesson. In such cases, an alternative slot will be offered based on availability.
Proof of Booking:
Customers must retain the receipt as proof of booking for any potential refund or exchange.
Cancellation Policy:
If a workshop or class is cancelled by the STEM Edutainment Centre Norwich, customers will receive a voucher redeemable for any products or activities within the centre, valid for 60 days from the date of issue.
Accompanied Children:
Children under the age of 12 must be accompanied by an adult while attending workshops, classes, or exploring the STEM discovery zone.
Safety Instructions:
Customers are advised to carefully read and adhere to all safety instructions provided before using any equipment or apparatus within the centre. Assistance from staff members should be sought if needed.
No Smoking Policy:
Smoking is strictly prohibited on the premises of the STEM Edutainment Centre Norwich.
Schools/Groups/Clubs:
Schools, groups, or clubs must communicate with the centre management regarding the onsite risk assessment document before visiting. Schools must ensure they have done their own risk assessment before the group visits to our centre.
Loss or Damage:
The STEM Edutainment Centre Norwich is not liable for any loss or damage to personal belongings, and customers are advised to take appropriate precautions to safeguard their belongings.

2. Café Services:

Allergen Information:
It is the customer’s responsibility to inquire with a staff member about allergens and dietary needs before ordering from the café.
Ingredient and Allergy Advice:
Customers should read the ingredients and allergy advice provided on pre-packed and bottled foods and drinks available in the café to ensure suitability.

3. Interactive Toy Shop:

Product Returns and Exchanges:
Returns or exchanges are accepted within 30 days of purchase, provided the item is in its original condition and accompanied by a valid receipt.
Product Warranty:
Products purchased from the interactive toy shop are covered by a manufacturer’s warranty. Customers are advised to refer to the warranty terms provided with the product for details on coverage and claim procedures.
Age Recommendations:
Customers should adhere to age recommendations provided for toys and educational materials to ensure suitability and safety for the intended age group.

4. STEM Discovery Zone:

Supervision of Children:
Children under the age of 14 must be supervised by an adult while exploring the STEM discovery zone.
Use of Equipment:
Customers are responsible for using equipment and models within the STEM discovery zone as instructed by staff members. Any misuse resulting in damage will incur repair or replacement costs.

5. Birthday Parties

Booking and Confirmation:
Reservation:
To book a birthday party at the STEM Edutainment Centre Norwich, customers must make a reservation in advance.

Confirmation:
Booking confirmation is subject to availability and payment of the required deposit. The deposit amount and payment method will be communicated at the time of booking.
Party Package and Add-Ons:
Package Inclusions:
The birthday party package includes access to the STEM discovery zone, interactive activities, and a designated party area for the specified duration.
Add-Ons:
Customers have the option to add extras such as cakes, food, drinks, or themed decorations to their party package for an additional fee. Add-ons must be requested and confirmed in advance.
Guest Count and Attendance:
Guest Count:
The final number of attendees must be confirmed at least 48 hours before the scheduled party time. Any changes to the guest count after this deadline may incur additional charges.
Attendance:
All guests, including children and adults, attending the birthday party must be accounted for in the guest count.
Food and Beverage:
Catering Options:
Customers have the option to choose from a selection of catering packages offered by the STEM Edutainment Centre Norwich.
Special Dietary Requirements:
Customers must notify the centre of any special dietary requirements or allergies among the guests at least 72 hours before the party date.
Conduct and Supervision:
Supervision:
Parents or guardians are responsible for supervising children attending the birthday party at all times, both within the designated party area and during activities in the STEM discovery zone.
Behaviour:
Guests are expected to conduct themselves appropriately and respect the facilities, equipment, and staff members of the STEM Edutainment Centre Norwich.

Cancellation and Refund Policy:
Cancellation:
Cancellation of a booked birthday party must be made at least 7 days prior to the scheduled date.
Refund:
Deposits for cancelled parties will be refunded in full if the cancellation is made within the specified notice period.
Liability and Damages:
Liability:
The STEM Edutainment Centre Norwich is not liable for any injuries, accidents, or damages that may occur during the birthday party unless caused by negligence on the part of the centre.
Damages:
Customers are responsible for any damages caused to the premises, equipment, or facilities during the birthday party and may be charged for repair or replacement costs

6- Return Policy:
Simply return your unwanted item within 28 days of receipt, provided it is unused, unopened, in its original condition, and packaging. Your return must be in a re-sellable condition to be eligible for a refund or exchange.
Refund Process:
We do not offer cash refunds for returned items. Instead, customers will be issued a voucher to spend in the centre within 60 days of the return.
Damaged or Faulty Goods:
Customers can return a faulty and damaged item, within 6 months of purchase. We can ask a customer to prove an item was faulty when they bought it if they ask for a repair or replacement.
Please ensure to carefully inspect your item upon receipt and report any damages or faults to us within 6 months of purchase. We will assess the situation and provide a suitable solution, which may include repair, replacement, or refund, depending on the circumstances.
For any inquiries or assistance regarding returns, damages, or faulty goods, please contact us directly

7. Privacy Policy:
Data Collection:
The STEM Edutainment Centre Norwich collects personal information from customers for the purpose of booking workshops, classes, or purchasing products from the interactive toy shop. This information may include name, contact details, and payment information.

Data Usage:
Customer data is used solely for internal purposes, including processing bookings, improving services, and communicating with customers about upcoming events or promotions.
Data Protection:
The STEM Edutainment Centre Norwich complies with all applicable data protection laws and regulations. Customer information is stored securely and will not be shared with third parties without consent, except as required by law.
Opt-Out:
Customers have the right to opt-out of receiving promotional communications from the STEM Edutainment Centre Norwich at any time by contacting us directly.
By engaging with the services and facilities provided by the STEM Edutainment Centre Norwich, customers agree to adhere to the above-stated terms and conditions. Failure to comply may result in the termination of services without refund.
For any inquiries or clarifications regarding these terms and conditions, please contact us directly.
Thank you for your cooperation.
STEM Edutainment Centre Norwich