Norwich Edutainment Centre

Returns and Refund Policy

● Return Conditions:

Simply return your unwanted item within 28 days of receipt, provided it is unused, unopened, in its original condition, and packaging. Your return must be in a re-sellable condition to be eligible for a refund or exchange.

● Refund Process:

We do not offer cash refunds for returned items. Instead, customers will be issued a voucher to spend in the centre within 60 days of the return.

● Damaged or Faulty Goods:

Customers can return a faulty and damaged item within 6 months of purchase. We may ask a customer to prove an item was faulty when they bought it if they ask for a repair or replacement. Please ensure to carefully inspect your item upon receipt and report any damages or faults to us within 6 months of purchase. We will assess the situation and provide a suitable solution, which may include repair, replacement, or refund, depending on the circumstances.
For any inquiries or assistance regarding returns, damages, or faulty goods, please contact us directly.
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