Terms And Conditions for Membership
Eligibility:
Membership is valid for group workshops only. It is not applicable for one-to-one workshops.
Children requiring one-to-one workshops due to special needs are not eligible for this membership.
If a child develops special needs requiring one-to-one workshops during the membership term, the remaining balance of the membership will be converted into an equivalent value for one-to-one workshops.
Membership is non-transferable, including between siblings.
Perks and Friend Passes:
Friend Passes:
Members receive:
2 friend passes per month during term time.
4 friend passes per month during school holidays (February, Easter, July, August, October, December).
A total of 36 friend passes per year.
Friend passes are not valid for siblings.
Friends must attend with the VIP member, and their spot must be reserved in advance.
10% Toy Discount:
Valid on all toys except LEGO products.
Birthday Cake Offer:
Members are entitled to a birthday cake with a retail value of up to £30 when booking a birthday party.
Non-Refundable Policy:
Memberships are non-refundable except within the first 14 days of purchase.
Cancellation within 14 days incurs a £30 admin fee.
Fair Use Policy:
Members who fail to show up for reserved workshops more than five times will have their membership curtailed:
After the first five no-shows, each additional no-show will reduce the membership by one week.
Blackout Dates:
If workshops are unavailable due to blackout dates, additional passes may be used for future workshops.
“Our standard terms and conditions for regular workshops, as well as any other STEMEX policies, also apply to this membership.”