Effective Date: 11 January 2024

1. Introduction

Welcome to STEMEX Centre Norwich. We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information in compliance with the UK General Data Protection Regulation (GDPR).

2. Who We Are

STEMEX Centre Norwich
Unit 5455, Castle Quarter,
Norwich, NR13DD, Norfolk, UK
Email: info@edutainmentcentre.co.uk
Phone: 01603 364823
Website: www.edutainmentcentre.co.uk

3. What Information We Collect

• Personal Information: Name, address, email, phone number.
• Child Information: Names, ages, and contact details of children.
• Educational Information: School name, class details, and specific educational needs.
• Payment Information: Billing details for subscriptions and bookings.
• Communication Data: Emails, messages, and any correspondence with us.

4. How We Use Your Information

• Provide Services: Organize and deliver STEM and robotics workshops, school trips, and holiday camps.
• Communication: Send updates, newsletters, and important information about our programs.
• Billing: Process payments and manage subscriptions.
• Improvement: Enhance our services based on your feedback and usage patterns.
• Compliance: Fulfill legal obligations and protect our rights.

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for specific purposes.
• Contract: To fulfill our contractual obligations to you.
• Legitimate Interests: For our legitimate business interests, such as improving our services, provided it does not override your rights.

6. Sharing Your Information

We do not sell or rent your personal data. We may share your information with:

• Service Providers: Trusted partners who assist us in operating our business and delivering services.
• Educational Institutions: Schools and educational bodies you are affiliated with for organizing events.
• Legal Authorities: When required by law or to protect our rights.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or disclosure.

9. Children’s Privacy

Protecting the privacy of children is especially important to us. We do not knowingly collect personal data from children under 13 without parental consent. If you believe we have inadvertently collected such information, please contact us to have it removed.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: info@edutainmentcentre.co.uk
Phone: 01603 364823
Address: STEMEX Centre Norwich, Unit 5455, Castle Quarter, Norwich, NR13DD, Norfolk, UK